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Why
can I receive email ok but get an
error when trying to receive email?
Email sending problems are usually
caused by one of two things: |
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- Before sending email using your
own domain name as the SMTP server,
you need to first login to a POP
email box on your domain.
When you login to check your email,
the server records your IP address
and grants your IP address access
to the SMTP server. This
security measure prevents unauthorized
users from using your domain to
relay email through. Note
that every time you disconnect
from the Internet, or if more
than 24 hours have gone by, you
will need to login to a POP email
account again before sending more
email.
- If you are still unable to send
email after checking a POP email
account first, the problem is
likely your ISP. Many ISP's
have now blocked port 25 which
is required to access third party
mail servers. In order to
get around this problem, contact
your ISP and ask them for their
SMTP server host name that you
can use to send through.
This information may also be posted
on your ISP's web site.
In most cases, switching to using
your ISP's SMTP server will not
prevent you from sending email
from email addresses on your domain.
If your ISP is one that have
both blocked port 25 and also
does not allow you to use their
SMTP server for sending email
from your own domain. The person
you are emailing will not notice
a difference.
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Why
does it tell me invalid login? |
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If you
are checking an email other than the
original default email you must have
your login name in this format email@yourdomain.com
A common mistake is to leave of the
@yourdomain.com part. If this doesn't
work you can try it with email+yourdomain.com
or email%yourdomain.com Be sure your
login is all lowercase.
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How
do I fix common problems with FrontPage
or fix the FrontPage Extensions are
not installed message? |
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You need
to Re-install the FrontPage Extensions.
This will fix 99% of the problems
you have with FrontPage. To do this
1. Log into cpanel
2. Click on the FrontPage Extensions
Icon
3. Click re-install.
Be sure you are publishing to http://yourdomain.com
and not ftp://yourdomain.com
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Why
don't my images show or why don't
my links work? |
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It likely that your link is pointing
to a different location than the actual
location of the image or file. This
is very easy to troubleshoot:
1. Go to your page in the browser
and right click on the image or link
in question
2. Go to properties, this will give
you exact address the link is pointing
to.
3. Check for case on the filename
and extension, the server IS case
sensitive, so it thinks image.jpg,
Image.jpg and image.JPG are all different
files.
4. If case isn't a problem it is likely
the image isn't the same directory
as the link is going to, you can verify
which directory your file is in with
your FTP program or with the File
Manager in cpanel.
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I
am a new customer and can't bring
my page up in the browser and email
isn't working, why is this? |
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If you
got a new domain or transferred the
nameservers on your existing domain
it takes 48-72 hours to propagate
to all of the nameservers throughout
the internet. During this time it
is common for the web site to be up
and email not go through or to have
some emails that work and some emails
that haven't started to work yet.
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I
made some changes to my site, but
when I view it still has the old pages,
why is that? |
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It is
likely that you are pulling up cache
(store) version of your page. To fix
this hold down ctrl+shiift and clicking
the reload page button. You can also
try clearing your cache, on IE you
go to the Tools Menu then choose Internet
Options then click "Delete Files"
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Why
can't I connect to my database or
why does it tell me Access Denied
for my database user? |
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Make
sure your database name and database
user are prefixed by your cpanel username_
For example demouser_dbname
For a script to access a database
you must have a database username
created and permissions granted for
that user to access that database,
you can set all this up right from
your control panel. If you are getting
a message such as Could not connect
to the database or Access Denied,
it is likely you need to create a
user and add it to the database. To
do this
1. Go to cpanel
2. Click on database manager
3. Create a user by typing in a username
and password, then clicking Add User
4. Then match the user up with the
database you want to add it to and
click add user to db.
If it is still give you the error,
double check that your script has
the correct username in password,
this info is commonly store in an
"include" or "config" file, such as
include.php or config.php To reset
the password for a user, the only
way to do this is to delete the user
in cpanel and recreate it.
You can also trouble shoot this from
the command line if you have shell
access with a couple simple commands
1. mysql -uuser -p database
This will check to see if a user can
connect to a database
2. grep -R user *
Make sure user is your database username,
this command will locate your the
file which contains your database
connection settings
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Why
is this using so much disk space,
all it does is forward to another
email? |
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There
are 2 ways to create a forwarder,
with and without a pop account. If
you want the emails to only forward
and not leave a copy on the server,
then create only the forwarder and
be sure there is not a pop account
created for that account. If you want
it to forward and be able to save
a copy on the server, create both
the forwarder and pop account, be
sure to check the pop account regularly
so it doesn't use up all your disk
space.
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Why
does it say Forbidden or Access Denied
when I go to my home page? |
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This is
likely because the permissions have
been changed on your public_html folder.
public_html must have Owner:read,write,execute;Group:read,execute;Other:read,execute
permissions, this is also called 755
permissions. You are able to change
the permissions with most FTP programs
by right clicking on the file name
and selecting chmod(unix) or permissions.
You can also change permissions with
the file manager in cpanel.
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Why
doesn't my subdomain work? |
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It is
most likely 1 of these 2 things
1. You need to wait up to 6 hours
for the dns of the subdomain to update,
subdomains are not always active as
soon as you create them.
2. You have setup an infinite redirect
for the subdomain, by default a subdomain
will direct the directory with the
same name. For example sub.yourdomain.com
will automatically go to yourdomain.com/sub,
if you setup a redirect to this it
redirects over and over. To fix this
all you have to do is log into cpanel
and click remove redirection.
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